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After thunder, the modem breaks down and you can't get online? Don't pay for it yourself—carriers offer free replacements, and don't miss any of these four items
Last August, on a thunderstorm night, Old Chen's fiber modem router across the street caught fire along with the switch. I accompanied him from calling the 10,000 number to report the fault to the technician replacing it for free, then getting the WiFi and landline back one by one, keeping track of the whole process: the optical modem is an operator asset, Lightning Strike replaced it for free, but the aftermath is the real deal—those who have worked the most hard for those who have made the changes....
