Telecom broadband is suspended due to arrears, and you still cannot access the Internet after paying the fee. Most of the time it is stuck at the last step.
At 10:30 in the evening, the TV screen got stuck halfway through and started spinning in circles. The phone is connected to WiFi and the signal is full, but it cannot open any web pages. I got up and looked at the optical modem. All five lights were green and the PON was on normally. My first reaction was that the area was faulty. I turned on the traffic for ten minutes and then opened the telecom app to report for repair - the bill page turned red.: Main card arrears 17.30 yuan .
17 Yuan 3, stopped the 500M broadband at home. This article will write down the whole process from discovering the arrears to completely resuming the phone. The main pitfall in the middle was "pay the money and wait, thinking that it will automatically return to the network." Waiting for more than ten minutes was purely in vain.
If the light is all green, it means there is no network. Check the phone bill first and then the line.
There is a very confusing aspect about the suspension of network payment due to arrears.: Everything looks fine with the optical modem . The optical fiber is not broken, the PON light is always green, indicating that the optical path and registration are good, and the LOS does not flash red. What was stopped was not the line, but the dial-up authentication in the background - the broadband account was marked as arrears in the billing system, and every time Optical Mode initiated dial-up, it was rejected by the server.
So the judgment formula is very simple:
- LOS flashes red, PON does not light up: There is something wrong with the light path, look The optical modem lantern story , it is time to report for repair ；
- The light is all green but there is no internet: There is a high probability that everything is fine on the equipment side, either due to payment arrears or area failure. The article about troubleshooting network disconnection at home I have written about the complete triage here, but here I only take the side road of arrears.
There are three ways to check arrears, arranged in order of convenience.:
| channel | view | pit |
|---|---|---|
| Telecom App | The phone balance and bill page on the home page, and the main card for the integrated package | You must log in with the mobile phone number registered during installation. |
| Alipay life payment | Choose broadband, enter your broadband account number, and you can find out how much you owe. | You can’t check your broadband account number if you don’t know it. Section 5 explains how to find it. |
| Call 10000 | Report the installation address and the name of the householder, and check directly manually | Queuing up during peak hours, don’t pick one at 10:30 pm |
My order was located in the app in two minutes.: The main card bundled with the integrated package was taken out with my family last month, and the main card's data usage exceeded 30 yuan. The balance was not enough on the day of deduction, and the phone bill was 17.30 yuan. As soon as the phone bill stops, broadband will follow. , and it was cut off that night. The 983 article mentioned this continuous sitting mechanism, but this time it really happened.
Where is this money owed?: Three types of debts need to be corrected
Before paying, it is best to find out what money you owe, because there are three ways to owe money: The payment entrance is different ：
The first type is the fusion set meal. Broadband is bundled with the main card's phone bill, and the broadband will be stopped once the main card is in arrears. This is the most unfair situation. Broadband does not owe you a penny, and I do this this time. Pay the bill and recharge the phone bill, top up the main card, and the broadband will follow. It's easy to recognize it: The phone bill balance in the app is negative or red, but a single check of the broadband account cannot show independent arrears.
The second type is that the single broadband package expires annually. After the annual subscription expires, it will automatically switch to monthly subscription. If you forget to renew, you will continue to owe money. In 983, I wrote about an accident in my family's early years that was only discovered after three months of debt. This kind of payment needs to be made under a broadband account, either Alipay Life Payment or a business office. It is useless to recharge the phone bill.
The third type is that value-added services are accounted for separately. IPTV monthly rent, cloud disk membership, and certain value-added packages activated during installation are generally not deducted together with the main package. The 901 article split my family's bill and found that there were 21 yuan worth of value-added services hidden in the 169 yuan. I later cut it down to only 10 yuan for IPTV. This kind of debt method is the most hidden. It seems that the balance of the phone bill is sufficient, but the debt is a marginal account. Check the value-added services list in the app every quarter and reject the ones you don’t recognize.
After paying the fee, I still haven’t got online yet: Don’t skip this step of restarting optical modem.
I recharged 50 yuan, and the App showed that the arrears were cleared, and then I waited. Five minutes, ten minutes, the WiFi is still the same WiFi, and the web page still cannot be opened. I once suspected that the system had cheated me.
Not really. The payment clears the account. To restore the computer, wait for the billing system to issue the recovery command to the authentication side. , this action has a window period, the official standard is within 24 hours at most, or a few minutes if faster. In some provinces, the system automatically resumes after payment, and the modem does not need to be touched. ； Some optical mode dial-up sessions are still stuck in the rejected state. They won't try again, so they have to be pushed.
The standard actions for paying the fee are in order.:
- Pay all outstanding fees, please note that all , I owe 17 yuan, 3 only charged 10 yuan and it’s still stuck. If there is a late payment fee (called liquidated damages in some provinces), it must be paid as well. ；
- Wait five to ten minutes. If there is no movement, remove the optical modem and router. Power off and restart Once again, let optical modem re-initiate dial-up authentication - I was back online within two minutes after restarting. ；
- If restarting still doesn't work, go to the backend of the router and check the WAN port status. If a prompt such as "Server is not responding" or an incorrect password is displayed, it means that the restart command has not been issued yet. Continue to wait. The interpretation of this type of error is in The error code article unfolded ；
- If it hasn't been restored after more than 24 hours, call 10000 to switch to manual, and directly say "the arrears have been paid, apply for manual restoration", and ask customer service to refresh the port in the background.
The fourth step is guaranteed. The system's automatic restart will occasionally miss orders, and manual refresh will basically have an immediate effect. I helped a colleague handle a mobile broadband arrears bill. After paying the bill, I waited for a day without any response. I called customer service and asked for manual refresh, which took ten minutes to restore.
Do not confuse the two things: shutdown to protect your account and shutdown due to arrears.
This time I checked the information and clearly distinguished two words that are easily confused.:
| Shut down and protect your account (taken on your own initiative) | Shutdown due to arrears (passive shutdown) | |
|---|---|---|
| how come | Apply by yourself, long-term business trip or the house is vacant | Arrears trigger, whether you like it or not |
| cost | The registration fee is about five yuan a month, and the port is reserved. | The package fee will still be deducted, both in the month of shutdown and the month of resumption. In some provinces, liquidated damages will be rolled over on a daily basis. |
| Restart | Apply through App or No. 10000, and the insurance fee will be restored after paying off the insurance fee. | Pay off all outstanding fees and proceed to the four steps of one section |
| Leave it alone | Keep paying the registration fee and you can use it at any time | If you are in arrears for about three months, your account may be canceled and the port will be collected. If you use it again, you will have to reinstall it. |
Two reminders. One is In most cases, the integrated package cannot handle downtime and account protection for the broadband separately. , the broadband and the main card are integrated, and they need to be parked together. Policies vary from place to place. Call 10,000 to find out before applying. Secondly, if the house is vacant for a long time, it is much more honorable to shut down the account and keep the account than to shut down the account due to arrears - the latter will be delayed until the account is closed, and the next time you want to use broadband, it will be equal to Go through the installation acceptance again , replacing the optical modem and rewiring it is another sum of money. I really don't want to use that step. The complete process of deregistering and disassembling the machine As I wrote before, please remember to return the optical modem and set-top box.
The broadband is not in my own name, and there are two twists and turns in paying the bill.
When renting or buying a second-hand house, the broadband is mostly registered under the name of the landlord or original owner. This kind of network suspension due to arrears is the most troublesome: You can't log in to the app (the mobile phone number is not yours), and you need to call the 10000 number to check and ask for the household head information. two roads:
One is Apply for broadband account payment . Select Broadband in Alipay or WeChat's daily payment, and enter your broadband account number to check the arrears and pay them. You don't need to be the head of the household. Where can I find the broadband account number?: The installation contract contains ； The "broadband identification code" on the optical modem sticker is probably an LOID and not an account number. Don't make the mistake. ； The safest option is to ask the landlord for the original installation work order, or ask the landlord to provide the address and call 10,000 number for verification. My cousin rented a house and paid for it for two years. The landlord sent her the account number on WeChat and paid her own every quarter.
The second is Transfer or reinstall . If you live for a long time, don’t keep using someone else’s broadband. After the contract expires, ask the original owner to cooperate in transferring the property to your name. ID cards of both parties are required. ； Or simply ask the original owner to cancel it and install a new one yourself. The article about moving the machine As mentioned in the article, the broadband follows the address and the head of the household. If you change the landlord, the broadband will not automatically change to you.
Three things to prevent broadband from being blocked again
Every time I learn something, I gain wisdom. I have done three things now:
- When the main card is automatically recharged and the balance is less than 20 yuan, it will be automatically recharged with 50 yuan, thus eliminating the source of "deduction failure". ；
- Set up a monthly bill date reminder on your mobile phone calendar. Once the bill comes out, you can take a look at it to see if the traffic is exceeded and if there are any extra value-added services. ；
- Go to the Telecom App every quarter to check the value-added services list. If you don’t recognize it, just cancel it. How to cancel it? The article about changing the set meal Wrote in.
If the network is suspended due to arrears of payment, just one sentence is required.: First check the light and eliminate the light path, then check the arrears and distinguish the three types of arrears. After paying in full, wait five minutes to restart the optical modem. If it does not recover within 24 hours, call 10000 and ask for a manual reset. There is no reason not to come back after the money has been settled. The only thing that can't be rushed is the window period when the resumption order is issued.
