What should I do if the IPTV set-top box is stuck and cannot be authenticated during startup? The box wasn't broken and I didn't owe any fees. It took me three repairs to find out who was in charge of this floor.

In early November, my mother-in-law called and said that the TV could not be turned on.: Halfway through turning on the set-top box, the screen stopped at "Authenticating, please wait." It circled for ten minutes, and finally an error code popped up. Her first reaction was that she was in arrears, and her second reaction was that the box was broken. She was going to go downstairs to ask the property management about the TV. I said don't move yet. These two guesses are probably wrong.—— IPTV is stuck in authentication. In all likelihood, the box and the telecommunications equipment room "cannot match the password". The box itself is fine. .

I have repaired this problem three times.: One time for my family (I changed the bridge by tossing it out), one time for my uncle’s family, and another time for my mother-in-law’s family. The root causes of the disease are different in the three episodes, but the path of cultivation is the same sequence. This article describes the whole set of things. You can follow this from top to bottom. If you can save yourself, you don’t have to wait for the master.

Figure it out first: What was the box doing during the half minute it was turned on?

You need to know where it is stuck before repairing, otherwise you will just restart blindly. When the set-top box is turned on, it is not like a TV that "pops on". There is a check-in process behind it.: After the box is powered on, go online to find the provincial IPTV platform and report your identity - a string of information written during installation. ITV business account , looks like xxx@iptv.gd This format was prepared by the decoration master backstage. The platform checks the account and sends the channel list and program authorization if it matches. The "Authenticating" you see is the step where the box is comparing passwords with the computer room.

The code must go through the optical modem. There is a special connection in optical modem (called OTHER or IPTV in the background) that is responsible for carrying this traffic, and it is two separate lanes from the Internet connection. So there are only a few types of incentives for card authentication.: The section from the box to the optical modem is broken, the connection in the optical modem is down, the account data on the computer room side is wrong, the account is blocked by another box . There are only a few cases where the box itself is so damaged that it cannot be turned on - when the real hardware is broken, the boot logo will usually remain there, and even the words "Authenticating" will not appear.

Don’t panic and copy the error code on the screen to Baidu. The codes are different in different provinces. However, the "segments" of the code are regular. The following triage table will explain how to classify by segment. The real value is which picture the screen stops on. This is easier to recognize than the error code.

first step: Look at which picture you stop at, and there are three faces that match each other.

Ask someone in your family to go through the startup screen again, and you stare at where it stops. Three "ways of death" and three diseases:

The first is that the box itself is exhausted. I wrote a complete four-step method in the article about storage cleaning. If it is stuck on the logo, go through it first. How to clean the set-top box that gets stuck with more use? . The third type is about the signal layer and has nothing to do with authentication. Being in the list means that the password has been matched. Go and check it out. The set-top box cannot be turned on and the TV has no signal. hierarchical investigation. Today we will only talk about the second type: Stuck in the certification half.

By the way, there is one more thing to get rid of first.: The TV screen is completely black without a word, and the red light on the panel is on - that means the TV is in standby, and it wakes up when you press the power button on the TV remote control. It has nothing to do with the box. The first time my mother-in-law said "it couldn't be turned on" was because the TV was asleep. I instructed her on the phone to press the power button twice before confirming that the box was authenticated. Make an excuse first, then take action.

Step 2: Restart in order. Restart in wrong order.

Everyone knows how to restart, but the order is important.: Light the cat first, then the box, with a two-minute interval in between . After the optical modem is powered off and powered on again, it needs to re-register to the operator's network. The IPTV connection is also re-established at this time, which takes a minute or two. If you restart the box first, when the box wakes up, the cat channel is still not open, which is equivalent to reporting a password to an empty room, but it is still stuck. At my uncle's house, my cousin restarted the box three times first, but it didn't work at all. After just two minutes of restarting the box, the box passed by itself.

When restarting the box, don’t use the remote control to standby. Unplug the power . Remote standby just puts the box to sleep, and the old authentication information in the cache is still there. ； After powering off for 30 seconds and then powering on again, it will complete the check-in process again. This detail is the same as clearing the cache of the router.

Check a line conveniently: From the box to the optical modem network cable, press both ends tightly. Try to plug the optical modem into the dedicated IPTV port - the telecom optical modem is usually network port 3 or 4, and there is a small TV icon printed on the back. If the bridge connection has been changed at home, the binding may have changed. Then insert it into another port and wait for more than ten seconds on each port. What are the rows of openings on the optical modem used for? I have written an article before that talks about it one by one. The cost of the line problem is zero. If the problem is not solved after arranging it, go to the next step.

Step 3: Xiaoyi Guan took a look at his home and repaired it with just one click.

This zero-threshold step was the hero of two rescues out of three. Install the "Xiaoyi Butler" App on your mobile phone, connect it to your home broadband (scan the QR code to connect the fastest), go to "Network" → "My Device" → click on your light modem at the bottom, and you can see the IPTV business status there. My uncle's Huawei optical modem directly displayed "IPTV business abnormality" at that time. The page gave a "one-click repair" button. After clicking it and waiting for two minutes, the TV repaired itself. Later, I thought that it was probably the ITMS background that pushed the configuration of the connection out of alignment, and the remote repair straightened it. This app can do more than just this. Complete usage of Xiaoyi Butler I have already talked about this in the whole article. If you encounter problems with binding, you can read it.

If the App shows that everything is normal with IPTV, TV or card authentication, don't waste time on your mobile phone - it means that the optical modem layer is open, and the problem lies in the account data on the computer room side, continue down.

One more thing to say to those who have gone through bridging.: Your IPTV relies on the second OTHER connection in the optical modem. If you change that connection when changing the bridge, the authentication will be stuck. The complete method to correct this kind of inducement (you have to go into the background to check whether the OTHER connection is still there) is here The article about IPTV having no signal after changing the bridge connection Here, is another topic. Today, this line has not been affected by bridging or sudden card authentication.

Step 4: Call 10000 and ask the computer lab to refresh the account number.

At this point, I have checked everything I can, and the rest is Work on the computer room side . After the 10000 number is connected, transfer to manual and report the broadband account. Don't describe "the TV cannot be turned on" - the customer service cannot judge. Say "the IPTV set-top box is stuck in authentication and reports an error code", and ask them to put the ITV business account on the platform side. Refresh the authorization . This operation requires a few clicks in the background, and after it is done, they ask you to power off the box and restart it. Most of them can be done on the spot. My mother-in-law's time was after the computer room was refreshed, and the box restarted and entered the channel list directly, which lasted ten minutes.

There are two types of situations that cannot be saved even by refreshing, so you have to report the problem to the master and wait for it.: One is Account has been banned ——Your ITV account is logged in on another box, so the authentication here will not pass. It is common that the old account is not unbound when the box is changed or the machine is moved and installed. The master has to unbind and reconfigure it in the work order system, which cannot be done on the phone. Second, the connection on the optical modem side is completely broken, and it cannot be straightened remotely, so it has to come to the door. When reporting a fault, report the error code to the master as it is. The string of numbers can be directly checked in their records, which is much faster than guessing by yourself.

There is a deeper hole. Let me tell you in advance.: Someone online taught you to factory reset the box and try again. Never restore the card to factory settings for authentication. . Restoring the machine to factory settings will erase the ITV business account and password stored in the machine. You will most likely not have access to that account. After erasing the account, you will not even be able to access the "Authenticating" button when you turn it on, and it will become a brick. If you really want to restore the factory, please call No. 10000 to report it to let the master know that you need to re-certify it later. I have already calculated the complete account of this matter in the article about box cleaning, so I won’t go into details.

ending: A table connects the entire road

Let me finish and make up my account.: The box is the operator's asset just like the optical modem. It is rented to you. If the certification is not repaired or the hardware is old, you can call the 10,000 number to replace it for free. Don't buy the box yourself online - the self-purchased box cannot be connected to the IPTV private network. The live broadcast must rely on the App. The station manager may also get stuck. This account is in How to watch IPTV on the second TV at home It was very detailed in that article. After finishing my mother-in-law's TV show, I learned how to use it to watch it in reverse. If I miss a TV series, I can go back and watch it for seven days. Let’s see how to use it I’ve written about it before. When it comes to repairing a box, you can memorize the path once you do it, and if you get stuck next time, you'll know which step to take in five minutes.